Policies

Shipping:

All items ship within 1-2 weeks unless it’s special order. Bags, belts, accessories & non custom items ship within 5 days of ordering. If you need an item sooner, please select expedited shipping at checkout. No special shipping will be honored via email or DM. Custom orders take 3-5 days before shipping. SPECIAL order & PREORDER items take 3-6 weeks to ship. Tracking info will be sent when order ships. We can not be responsible for any addresses input incorrectly when ordering. 

Returns & Exchange:

Custom items, preorder items and special order items are final sale. Exchange requests need to be submitted within 5 days of delivery date. Any damaged upon arrival items will be replaced. 

Sizing:

Sneakers and flats can run small so please order up a size. All tops ordered in infant sizes come in onesies and toddler sizes and up come in T-shirts. Any tops ordered in 24months May be substituted for a 2t. Long sleeve and tank tops aren’t used unless specifically requested. If you want anything different then this standard, please leave that in notes. 

Thank you for being a Lux Love Kid!

Be sure to Follow us, Share & Tag us in your Lux Love Kids merch!